ACE Dental has been in the Dental Software market for nearly twenty years, and believes it offers one of the most robust, feature-rich solutions that’s both easy to use and extremely affordable as an off-the-shelf downloaded solution for on-premise installation. The most basic version available is all about front-office functionality around patient billing, insurance billing, recall management, word processing, reports, and so on.
It includes 60 days of support and program enhancements. To get a range of clinical features, you have to go with the Advanced version, which includes all the functionality from the Basic version, along with restorative charting, perio charting, clinical notes, and more. Again, the Advanced version comes with 60 days of support and program enhancements. With the Bundle version, you get such additions as imaging bridges, scanner bridge, digital signature documents, and a full year of support and program enhancements.
For the most part, users note that the software provides all the functionality they’re looking for, is very reasonably priced, and that the technical support offered is very good. Continuous updates and technical support must be paid for, but most seem to be satisfied with it.
It’s always interesting when there’s a series of customer reviews that basically say little more than what’s noted above, but then a few go into great detail about the drawbacks of using the software, which is exactly the case with ACE Dental. Some users felt as if they weren’t informed that ongoing technical support was not automatically included, which can be very frustrating if you find you need a lot of technical support. There are users who seem to experience ongoing problems with lots of error messages popping up that essentially bring work to a screeching halt. Whether or not you can get immediate assistance from technical support on the phone is something of a hit-or-miss affair, as is the ability to quickly resolve the problem when you do reach them. What’s interesting is that users saw many of these same errors when the software was demonstrated to them, but representatives were quick to point out that such errors were common in a mere demo of the software and that such issues wouldn’t occur after a full installation, and yet they did occur for some users.
It’s always a tough call when most user reviews of a software solution such as ACE Dental are overall positive, but with very little detail, and then there are a few that go into great detail about how dissatisfied they are with the product. In a case such as this, the key is to pay close attention to a full demo of the software, and also noting down what the sales representatives say or promise. That way, if you end up being unhappy, you’ve got good grounds for a full refund based on what you were told by the salespeople.