Epicor is a distribution software solution focused on vertical markets that allow companies to manage all facets of distribution through a single system. It includes a variety of modules, from order management, purchasing and accounting to transportation and inventory management. Because of the variety of modules available, the system can scale its functionality to meet the needs of companies of any size, whether $1 million or $1 billion in annual sales.
The system draws upon its multiple modules from whatever screen a user is in, such that key financial information related to such things as accounts receivable and credit can be viewed from the order entry screen. Its warehouse management system (WMS) includes functionality for in-depth supply chain management solutions, customer relationship management, business intelligence warehouse management, and a single platform solution for multiple industries (electrical, plumbing, HVAC, fluid power, fastener, medical, petroleum industries, and others). Whether a company simply picks, packs and ships, or provides extensive multi-order channel processing with fulfillment services on clients’ behalf, Epicor is designed to meet the challenges faced by a variety of distribution models and scenarios.
Several users note that the sales team’s familiarity with the details of the software shows the level of care and attention to detail that went into its design. For an off-the-shelf solution, many users find it seems to include everything they need. Others appreciate that its SQL-based, which results in robust data extraction for analysis and development efforts. Several also noted that the user interface is decent, and especially like how the flow through the screens is similar across different modules.
Several users note that the price is fairly high, but also seem to feel the value is there to justify the cost. A few users went into great detail about what they perceive to be serious limitations to the software. In particular, one user noted that when a company has multiple versions of the same item available from different manufacturers, there is no way to establish which one is the preferred or default item, and that this basic improvement would probably be several versions away. Another major problem is the forced default to the system’s chosen preferred vendor during the quote process. You can’t change to another non-preferred vendor with a better price! If this doesn’t get rectified at some point in the process, users can inadvertently cost their company a lot of money unnecessarily. The way it’s set up defeats the purpose of a quoting or bidding kind of process. Other users noted that the company is willing to help code customizations, but that you’ll pay for it as well. Several users felt like what they thought would be basic functionalities out-of-the-box turned out to require costly modifications.
Having reviewed dozes of software packages on this website, Epicor’s user reviews and ratings are among the lowest I’ve seen of any software. The words “buyer beware” come to mind. The most favorable reviews are all more than four years old, which makes you wonder if the company is really continuing to improve the product or not.