GoDaddy has been around almost as long as the Internet itself and has a customer base of more than 13 million all over the planet. In addition to its core domain name business, GoDaddy is the largest web hosting provider, counting more than five million websites hosted through its services. Its Shared Hosting service for individuals and small businesses involves lots of small sites sharing space on a server.
As of December 2015, pricing for this service begins at $4.99/month. It boasts the fastest page load times in the industry, advanced scalability, auto-adjustments to traffic spikes, free support, 99.99% uptime guarantee, and a money-back guarantee as well. Given the popularity of WordPress as a blogging and website platform, GoDaddy launched its Managed WordPress hosting service, the pricing for which begins at $3.99/month. It automates many of the tasks that can suck up a lot of time when building and maintaining your own website. Larger, high-traffic, more powerful sites can opt for a variety of Advanced Hosting options such as Dedicated Server (starts at $129.99/month), Managed VPS (Virtual Private Server, starting at $29.99/month), and Dedicated IP (starting at $5.99/month). Whatever your needs, GoDaddy handles the technical details of managing a Web hosting account, including server set up, security, daily backups, and performance optimization so you can focus on your content. Here’s how Go Daddy stacks up along five critical dimensions:
Usability. Users will find the GoDaddy interface easy to navigate and use, making building and maintaining websites relatively painless.
Maintainability. GoDaddy is known for following up with customers to ensure things are working properly, although this often comes with fairly aggressive upsell pitches.
Performance. Site down-times are not uncommon with GoDaddy, and if these can have a negative impact on your business, you’ll want to take that into account.
Integration Ease. There’s not much needed in webhosting as far as integrating with other systems, but GoDaddy’s specialized WordPress integration will be important to many users.
Functionality. GoDaddy’s functionality offers everything needed in the way of tools to build and maintain websites, although it’s not always completely clear what some of the tools do.
Other. 24-hour customer service is a bonus in this market.
Here are some of the positive things users have to say about GoDaddy:
Most users describe the interface as easy to use, and that the hosting tools are also easy to navigate.
Several users note that the company was good about following up and checking in the hosting experience, but see the additional comment below in the Cons section.
Some users note how most of the web hosting tools are adequately explained, but not all (see below). Several have noted vast improvements in eCommerce functionality in recent years.
Several note that 24-hour customer/technical support is a good thing and mostly solves problems quickly and happily.
Here are some of the drawbacks users note about GoDaddy:
Some users note how some of the hosting tools are not adequately explained, leaving many users wondering what they are and how to use them.
Several users wanted to express pleasure when GoDaddy followed up with them to see how the hosting was going, but it quickly becomes apparent the ulterior motive is to sell you more product.
There have been quite a few complaints about site stability with GoDaddy, although these tend to come and go in cycles. Users with multiple sites have noted down-times varying from five minutes to two hours on a weekly basis. This appears to be a problem with those using the Shared Hosting service utilizing C-Panel based hosting.
Because the company’s primary market are people with no website experience, they push a basic website builder that lacks any of the more powerful features and flexibility most companies would want.
A number of users have noted that dealing with GoDaddy’s aggressive sales approach is a negative experience.
Given its status as an industry leader, GoDaddy gets surprisingly low marks from its users, mostly for the way it operates (aggressive upselling) and its rudimentary functionality.