WebRezPro by World Web Technologies is a completely cloud-based hotel management software solution that can work for a wide range of property types such as lodges, inns, campgrounds, cabins, vacation rentals, and hostels. Offering front-office property management tools complimented by centralized reservations, housekeeping, and accounting, the system is flexible in its capacity to create special deals and rates, packages, and group reservations for blocks of rooms.
It include reporting functionality for analyzing trends and spotting market opportunities. It also integrates with any number of other front-office programs when needed, including Meridian, PayPal, Aloha, Meridian, Expedia, QuickConnect, TravelCLICK, Booking.com, and other GDS systems. The software is Mac-friendly and runs easily on a variety of mobile devices, including tablets and smartphones, and includes electronic signature capture capability, mobile booking engine functionality, and housekeeping report management.
WebRezPro users have a lot to say about what they like about it. Its ease of use comes at least in part from the many prompts that aid users in moving through various processes. Other users note how easy it is to compile such critical data as historical occupancy rate, average daily room rate, and so on. The system is foolproof enough that users don’t seem to ever worry about overbooking or losing reservations, especially if converting from a manual paper system. Quite a few users highlight the excellent service provided by the company, which extends from the first sales call to the training to any technical support needed post-implementation (which some note is rarely needed). Other users note that being able to export report data to Excel is great in order to use with email marketing or mail merge for printed documents. Long-time users note that the improvements made of the years have been extensive and good.
A few users have noted that they feel nickel-and-dimed when it comes to paying for various things they want to integrate with the system, such as credit card payments and so on. Some note that being able to see a month’s worth of bookings at once would be better than being constrained to a week-by-week view. Others note that while the user interface is decent, it could be improved to feel less out of date and be more intuitive. Some have noted that including a package to an existing reservation can’t happen without creating a separate reservation just for the package add-on. This is clearly problematic for locations that allow customers to mix-and-match with daily rates and package rates because it’s too complicated for many of them to figure out.
With decent pricing, excellent support, and robust functionality that’s easy to use, WebRezPro users are largely satisfied with the hotel management software. However, there are those who feel like there are too many hidden fees for integrations and modifications, some limitations to the calendar, and difficulties in handling nuanced reservations that mix in packages.