As a relative newcomer to the business VoIP software market just seven years ago, Jive PBX offers another entirely cloud-based solution. The full version of the software is called Jive Hosted PBX, managed entirely in the cloud, and are touted by the company as fully customizable.

The full system includes call routing, automated call distribution, call recording, conference calling, broadband Internet, and Internet facsimile transmission, along with both mobility and softphone capabilities. No matter than size of the company or the sector in which it resides, Jive PBX can be configured to meet its communications requirements. Because the Jive Core platform is cloud-based, the services come at a surprisingly affordable price. Besides the usual dial-by-name directories, desktop integration, and virtual extension, the Jive solution also includes a visual dial plan editor. Jive is also proud of the support it offers, which includes not only training manuals and tutorial videos available through the company’s website, but also live help chat and technical support by telephone.

Pros

Several users note that the demo makes the software look really easy to use, and that their actual experiences with the system bear that out in reality as well. Satisfied users also praise the company for its robust customer and technical support, which many feel goes well beyond what is typically offered by communications companies. The specifically note that after you’ve logged a support “ticket” and had the issue resolved, support staff get back in touch with you 5-7 business days later just to make sure the issue remains solved and to find out if any residual issues remain that need to be addressed. They’ll continue to follow up until everything is satisfactorily resolved. How often have you ever run into that level of support service? “Out of this world amazing” is how one user describes the support. Several users noted that given the range of functionality and ease of use, the software is very competitively priced. Most users also note that call quality is great, and also that the mobility app is a lifesaver for those constantly on-the-go. Other users note that adding new people to the system is incredibly easy by just running the online wizard. Making changes to your service also happens very easily on the web.

Cons

Although users are uniformly impressed with the Jive support they received when needed, a few noted that the initial wait/hold time to reach support can be a source of frustration, especially for those who don’t like to receive support via live chat. However, even those users note that the support itself is nothing short of top-notch.

As with other Internet-based solutions, success with this business VoIP software is dependent upon a strong, reliable Internet connection. In short, users are extremely pleased with everything the software provides, including customer and technical support that appears to be unmatched in the industry, which is a rare find indeed.