This may sound like a joke, but it’s not! Less Annoying CRM is actually the name of one of the many CRM software options currently on the market. But is it really less annoying than other CRM software options?

Less Annoying CRM was founded in 2009 and remains a relatively small operation. What this means is that Less Annoying CRM truly understands the needs and limitations of small business owners. As they clearly state, their company’s mission is simple–to be less annoying–and they do this by offering a CRM software option driven by three principles: simplicity, affordability and outstanding customer service. Simple means that Less Annoying CRM is designed to deliver only the features sales teams actually need to do their job well. Affordable means $10/month per user. As they state, “For the cost of a single lunch, you can keep your life organized for a whole month, and even collaborate with your co-workers.” If you have any doubt, they also offer a 30-day free trial. Finally, by great customer service, they mean free online and phone support during regular business hours.

But is it robust enough to support the complex work carried out by sales teams on a daily basis? Less Annoying offers all the key apps sales teams need to succeed, including easy access to contacts, built-in calendars and tasks, lead management and collaborative tools. The fact that Less Annoying CRM can be easily customized also makes the software appealing to many sales teams who want to ensure their CRM software can respond to specific customer profiles, products and pipelines. Less Annoying CRM also recognizes the value of being able to work on and off line and on this account, it has also made importing and exporting data simple. All and all, Whatasoftware’s investigation found that Less Annoying CRM is in fact less annoying.

Usability. Less Annoying CRM is very easy to use; many customers report being up and running within a day or even just a few hours. Several current subscribers note that unlike many other CRM software options, it is easy enough for older and tech-resistant sales staff to quickly adopt and even embrace as a vital tool.

Maintainability. It’s a cloud-based CRM software solution that is regularly updated with no reported problems.

Performance. Less Annoying CRM gets top marks for performance. Indeed, our investigation found no performance problems reported.

Integration Ease. It plays well with other apps and programs, including Outlook, Google apps and MailChimp.

Functionality. Because Less Annoying CRM has been stripped down to ensure a high level of usability and affordability, some customers suggest that its functionality is limited, but our investigation found no reports of customers who felt the software’s usability and affordability should be compromised for a somewhat higher level of functionality.

Customer Support. Less Annoying offers phone and online support 9 to 5 (central standard time) but tries to respond to calls after hours as well whenever possible. The company’s subscribers give the support team top marks for access and knowledge.

Pros

• Less Annoying CRM is affordable and responds well to the budgets of small businesses.
• The software has an easy to use interface and is truly designed for sales teams not techies.
• It plays well with most other apps.
• The company offers strong phone and online customer support.

Cons

• Less Annoying CRM’s limited functionality means that it may not be able to grow with a rapidly expanding business over time.