Wholesale distribution companies need robust software that incorporates CRM, Mobile and eCommerce into daily operations to reveal profit opportunities, which is what DDI System aimed for when it designed the Inform ERP software solution. Available as an on-premise or SaaS solution, Inform ERP is geared towards specific industries, including fasteners, HVAC, industrial suppliers, plumbing, electrical, packaging, paper, and janitorial/sanitation.
Companies with at least $5 million in annual sales and multiple locations are the best fit for this solution. Capabilities include counter sales and order fulfillment, strategic customer pricing, inventory forecasting, automated product procurement, and financial reporting. From integrated accounting, purchasing, multi-dimensional pricing, and wireless warehouse management (WMS) to CRM, eCommerce and mobile sales, Inform ERP aligns front-end operatons with back-end logistics for maximum efficiency. And it puts plenty of capability right into the hands of salespeople, including tablet and touch driven product catalogs, order entry, product images, inventory and customer-specific pricing, sales history, order status, invoices, and more. Customers can leverage inventory exceptions, automatically address forecasting challenges, and maximize product turns for a steady rise in ROI. Robust data dashboards give instant access into a variety of performance metrics to drive informed decision-making and actionable insights.
Customers who have adopted to Inform ERP distribution software solution are impressed with how easy it is to use, and how much can be accomplished form just a single screen compared to other solutions. They also highlight that robust data-capture features that allow for insight into performance. Users are also very pleased with how the company evolves its offering with the times, such as the integration of CRM and mobile access. Many also highlighted that customer and technical support are always very helpful in resolving issues, and that the in-application help features really are helpful, which is a rarity. Several noted that this kind of system is especially important for companies with widely dispersed multiple locations because of its real-time capabilities.
One user noted that searches by serial number are cumbersome because you have to scroll through a list of serial numbers to select the one rather than entering a serial number into a search box. I’d say nearly half the user reviews mentioned that they didn’t feel like the company provided enough training before/during implementation. One user noted that the CRM piece would be more robust if you could import a customer the same way you can import an product, thereby streamlining the process of lead and customer data entry. The user also feels confident, however, that DDI responds to suggestions and expects it to become part of a new release. A few users noted that while the in-app help is good, it doesn’t always keep pace with changes in functionality, which means a big update can leave people feeling a little lost in getting up to speed on the new functions.
Users generally find that Inform ERP is very easy to use, but also tend to feel like they aren’t using all of its capabilities, which most of them blame on a lack of adequate initial training from the company before going live.