The facilities management software market is also referred to as CMMS – computerized maintenance management software. The eMaint X3 solution is a web-based offering focused on customizability, flexibility, and robust reporting features developed over the past two decades of experience in the field. Customers use the software to manage work order, requests for preventive maintenance, inventory control, purchasing, cost tracking, and much more.
The SaaS may be accessed from any device with an Internet connection and a web browser, including smartphones, as well as in multiple languages. As a scalable solution, it can be adopted by companies of virtually any size, whether small or large, and across nearly any industry. It is a very flexible system, claiming that every single facet of it can be customized to align with a company’s unique processes and requirements. Maintenance requests and work orders include prioritization sorting, customer sorting, or sorting by user-defined variables. The work order screen captures both material and labor costs, which can be accessed on mobile devices or exported in PDF or html formats for printing. Robust asset lifecycle tracking allows users to create detailed preventive maintenance programs to take care of items before they become crises. There are 95 different pre-built reports that can be utilized for performance monitoring and trend-spotting.
Not surprisingly, users love how every field can be altered and tailored so that a company is capturing exactly the data it most needs and wants, and that this customization can most often be completed by users without needing technical support, which is a surprise. Users also note that the solution is robust enough that in order to full leverage its capabilities, its worth taking advantage of the many different learning tools and resources such as seminars, call-in webinars, and eMaint University. Several users did note that when support is needed, it is both prompt and effective.
A few users noted that their lives would be easier if they could develop a database of vendors in different service areas in order to be able to do a zipcode search to bring up, say, plumbers in a particular city. A couple of users also noted that while the software is fantastic, getting it up and running was a laborious process that took longer than expected. Some of that was due to the difficulty of being able to schedule eMaint staff for the needed time. More than one user was left feeling that they wanted more hands-on help during the implementation phase. Pricing is based on the number of users who will be entering work requests, and a few users felt like they had to settle for fewer requesters than they wanted in order to keep the price reasonable.
This is another higher-priced solution with very robust functionality, so you want to make sure you’re going to use enough of its capabilities to justify the cost. The good news is that the savings through greater efficiency are also substantial.