In the facilities management software market, Maintenance Connection is a web-based solution targeted towards companies in a wide range of industries. The system facilitates optimization of asset lifecycles, assists in the management and tracking of maintenance costs, streamlining labor, and a host of other capabilities. Recipient of a 2005 Product of the Year Award from the readers and judges of Plant Engineering magazine, it can be adopted as an SaaS or an on-premise solution. Whether a company has 10 or 10,000 users, Maintenance Connection scales to what you need, running on the Microsoft SQL Server Relational Database Engine. It was designed for ease of integration with a variety of enterprise resource planning (ERP) and computer aided facility management systems. A user’s homepage is customizable to the role they play in the company, meaning that upon login the user is seeing what is most relevant to their position. Anything that requires immediate attention is highlighted in red to make sure nothing gets lost in the shuffle. In addition, users can customize their calendar to see how different employees’ work schedules relate to each other. The “My Matrix” feature shows work requests and can be edited so you’re always seeing the most important information while still seeing the bigger picture of projects being managed.
Quite a few users of Maintenance Connection note that it has a more robust feature set than most of the other solutions they examined. The vast majority of users also note that working with support staff has been an overall good experience. Several also noted that the user interface is easy to grasp and navigate for a wide variety of people. They find it easy to use and generally recommend the various forms of training that are available (both free and paid) that will help you understand everything it can do.
A few users find that supporting documentation is lacking in general, although nothing more specific was mentioned. Although most users are satisfied with support, a few noted that it can take a bit longer to get a response than they’d like, but that issues are resolved when support can engage them. A few noted that the price is on the high side. A few others noted that the file-size restriction on attachments is too small, forcing you to break up larger files into several smaller ones. Several users noted that making customization changes is a difficult process.
Maintenance Connection users are quite happy with its usability and how robust it is. Quite a number of users note that they don’t use nearly all its capabilities. Given that it is on the pricier end of the spectrum, this clearly leaves some people feeling like they’re not getting the full value of the price, especially those in smaller companies who may need all the bells and whistles included in the software.