MaintenanceDirect is one of several product offerings from SchoolDude specifically geared towards facilities management solutions for educational institutions such as private and public K-12 schools and school districts, colleges, and universities. The company’s other offerings include building automation, facility scheduling, energy and transportation, and capital planning. The educational institution environment is unique, and SchoolDude “gets it” in a way that many of its competitors do not that haven’t specialized in the school setting. With clients in North America, Europe, and Asia, schools and school systems using SchoolDude range in size from just twelve students to as many as 250,000. SchoolDude’s MaintenanceDirect allows school systems to achieve superior efficiency and cost-savings by streamlining how both preventive and reactive maintenance happens throughout the system, a priority need in any educational institution given that teachers and students need everything functioning properly and in good order for educational objectives to be met, which also entails fixing things in a timely manner. One of the keys to MaintenanceDirect benefits is the consolidation of all work requests in one convenient place, with robust reporting that quickly shows the status of all work projects, as well as providing an insightful view into a maintenance department’s budget, workload, time-to-completion on work orders, purchases, and other useful metrics. In fact, there are 52 different key performance indicators (KPIs) built into the Dude Data Dashboard. This is data that can be used to develop rationales for budget adjustments, hiring, and so on. With the automation of work progress updates and communications, most systems report saving at least 30 minutes per work request, a figure that adds up quickly over time. This is a web-based solution.
Most users find the software easy to use, especially in the way the screens are easy to follow and information that needs to be entered happens largely in convenient drop-down boxes. Every user review that mentioned customer and/or technical support was uniformly positive about it, which is a rarity. Users especially enjoy the increase in efficiency gained by tracking orders throughout an entire district in one place, with no more work requests being “lost in the shuffle” of one’s email inbox. It’s web-based approach also allows a customer to engage in comparisons to see how a school or district performs relative to the rest of the world of SchoolDude MaintenanceDirect users, which can be very useful in setting priority areas of improvement as well as celebrating successes.
A few users note that the fact you can’t make a change to a work request is annoying as having to create a new one wastes time. Some are also dissatisfied with the inability to delete a work request. Although this constraint is understandable from a quality control perspective, sometimes an item is taking care of outside the system and it would be best to just delete the request. Others noted that the query process is cumbersome, although just as many mentioned how easy the search functions are to use. A few mentioned that it is a somewhat expensive solution.
It’s clear from user reviews that SchoolDude MaintenanceDirect is a superior facilities management software solution for schools and school districts in spite of its price a only a few annoyances.