IMS stands for Innovative Maintenance Systems, and it has been in the business of Fleet Management Software solutions for more than two decades. The goal is to streamline and automate a company’s maintenance processes, and IMS prides itself on responding to customer needs when considering what functionalities to add or improve in its software solutions. The core system is Maintenance Pro, specifically geared towards managing a company’s preventive maintenance operations. In addition, it offers inventory management, asset tracking, and work order management solutions. Color-coded alerts keep you up-to-date on which vehicles or other pieces of equipment are due for preventive maintenance. It comes with a pre-built list of services, but this can also be customized for each customer in terms of services listed and scheduling. Categorizing and location equipment is made easier through the system’s unique tree navigation approach, utilizing more than 200 available icons that can be assigned to specific types and categories of equipment. Its Fleet Maintenance Pro solution is designed for tracking vehicle maintenance needs, streamlining the management of a company’s inventory of vehicles, needed repairs, repairs made, parts, fuel, and more. There is no limit to the number of vehicles that can be included in the system, and the wide range of descriptive details that can be incorporated means you’ll always have instant access to critical fleet data. Reporting tools can be utilized to examine historical trends, cost analysis, and overall effectiveness. IMS even guarantees same-day responses to technical support issues that come, which is rare in any field.
Users of IMS Maintenance Pro appreciate how the system tracks all the details related to a vehicle or other piece of equipment from the time of purchase to the time of sale or decommissioning. Several users noted how appreciative they are of the rapid-response technical support, which makes all the difference when you come across a problem or issue. Users find the software very easy to use, so much so that they sometimes wonder about its weaknesses. In general, users are also pleased with the improvements made with each new version. Others highlight that the billing functions are robust and accurate enough for accounting purposes.
If the number of people who need access to the system is large, setting individual permissions is both time-consuming and cumbersome. Users dissatisfied with the security features would rather have the ability to assign users to groups with common security settings. A few users noted trouble with accessing the system via mobile devices, but were hoping upgrading the system would resolve the problems. Others note that once a work order has been opened on a repair, you lose the history of who originally entered the repair order, which can make the resolution of he said/she said issues more difficult than it should be. A few users noted that the interface could use some updating and improved for easier navigation and reading. Others have noted that system startup is not as rapid in the SQL Server version as it was in the standalone version. The same users note that it would be good if Windows authentication in a domain environment could be used with the app.
Customers of IMS Maintenance Pro are not only pleased with the software’s ease of use and functionality, but are especially happy with the rapid-response support when needed.