Rackspace got its start in 1998, just a few years after the birth of the World Wide Web. It offers a wide range of managed cloud computing services, and among them is its website hosting services. Rackspace hosting solutions power more than 500 billion page views each year. It offers services from a scalable platform to quickly create sites or customized architectures to support heavy traffic and/or strict compliance requirements. The company’s fast Content Delivery Network (CDN) ensure super-fast page loads, even with traffic spikes and unexpected surges. It offers easy scalability so your website can grow as quickly as your business. Managing websites is easy with its 5-minute deployment of popular website content management (WCM) platforms, automated security patching, a unified technical control panel, and usage dashboard domains. Its Premium Web Hosting for serious developers starts at $150/month, while its Cloud Service WordPress environment starts at $128/month. Everything Rackspace does is backed by its 24x7x365 Fanatical Support. Here’s how Rackspace stacks up along five critical dimensions:
Usability. Rackspace webhosting tools are as easy to use as any user could want.
Maintainability. With the automation of many maintenance tasks, users can focus on content creation.
Performance. Rackspace does better on speed and downtime than most hosting services, even if it doesn’t quite live up to its original standards.
Integration Ease. Although there isn’t much integration needed in webhosting services, users will find Rackspace more than adequate on this account.
Functionality. Rackspace is known for its instant scalability, which users love.
Other. You’ll be hard-pressed to find a webhosting company that takes its customer and technical support as seriously as Rackspace.
Here are some of the positive things users have to say about Rackspace:
Several users specifically mention it’s easy to both set up and use.
Several users note that the company’s managed hosting takes on the burden of many of the maintenance tasks.
Many users who make the switch to Rackspace note the decrease in downtime to nearly nothing, along with better speed.
A number of users are especially pleased with how easily scalable everything is with Rackspace.
Nearly every user offering reviews of Rackspace takes the time to mention the high quality support they receive, along with its extreme availability. Support has been described as amazing, insightful, quick, and straightforward. Several also note the company is genuinely interested in customer feedback and regularly solicits it.
Here are some of the drawbacks users note about Rackspace:
The dashboard has so many useful options it can be overwhelming at first until you get to know it thoroughly.
A number of users have complained that Rackspace sites are experiencing more downtime than used to be the case (but it’s still better than most hosting services).
A few users have noted that integration between Cloud Sites and other cloud services is not what it should be.
Response times for support tickets entered online can sometimes be slow, but the easy solution to that is to just give them a call. Users love Rackspace support.
Rackspace receives some of the highest marks among companies offering hosting services, even in spite of its high prices relative to other companies. Users especially appreciate better uptime and high-quality technical support, although some say it’s not as good as it used to be.