RDP’s (Resort Data Processing) hotel management software solution has been installed at more than 800 locations around the world. This highly customizable system can be configured to meet the needs of properties of any size ranging from high-end vacation rentals to resorts and everything in-between (fractional ownership, condominium hotels, campgrounds, RV parks, marinas, temporary employee housing, medical centers and more).
The system has evolved over more than 25 years from extensive customer input and feedback to become ever-more functional to users in the hospitality industry. It includes an IRM (Internet Reservation Module) featuring a commission-free Internet booking engine, and RDP customers pay no commissions on reservations made directly their websites. There’s also a Mobile IRM that provides optimized bookings by guests through their smartphone and tablet devices, which is also commission-free). The system also incorporates front-office and reservations capabilities, accounting, management of payments, housekeeping details, and integrated work order management.
There are many long-time users of RDP who remain very satisfied customers. They note the system is both easy to learn and easy to use, which is important in an industry with high turnover rates among workers. They also highlight that customer and technical support are great at solving any problems that come up. Other users note that many of the support staff have been with the company for a long time as well, which gives a very familiar feel to the support provided. Several also note that both the initial training and continuing education efforts of the company are top-notch. Users who highlight the user-friendliness of the system note that it is well organized, following logical, step-by-step processes that make accomplishing tasks easy. The customizability of the software means you can make it as simple or as complex as you need it to be to meet your business requirements. Utilizing the Report Writer means you can get as elaborate as you want with what kind of data the system reports on.
A few users noted that the small sales team is sometimes difficult to reach, with emails and calls sometimes going unanswered for days at a time. Some also note that the process involved in receiving technical support is cumbersome. There are plenty of times when all you need is a really quick call, but you’re required to log in an Internet support ticket. However, these users also note that the company responds well to those tickets. Still, many customers seem to pine for the days when you could just make a telephone call and get the live support needed, and several others wish 24/7 support were available. Others note that the accounting features are not very robust, meaning they still use another solution such as QuickBooks for most accounting procedures. A few also noted that reporting functions could be made easier, although these are clearly complaints from people who aren’t used to engaging in report writing.
RDP users are overall pleased with the software’s functionality and ease of use, although several have noted that the accounting features could be more robust, and customized reporting made easier.