InnQuest Software has been around since 1994, so the company knows a few things about hotel management. Its roomMaster solution is utilized by properties in more than 100 countries and territories around the globe. Because of its scalability, it can be used by small-time bed and breakfast operations all the way up to major resorts. The systems functionalities include front office, property management, centralized reservations, online booking engine, housekeeping, accounting, customer relations management, and maintenance.
Designed to be user-friendly with rapid implementation, it includes an Import/Export Wizard to streamline the process of moving your data into the system, from guest profiles and accounts to invoices and travel agent information. Available rooms can be shown consolidated onto one screen up to two weeks out and with most reservation functionality. There is also a rate-quoting feature that can be used to set up daily, weekly, and monthly rates, as well as special package rates. When the system generates a confirmation letter, users have the choice to print and mail it or go paperless by emailing it to the customer. The roomMaster system also integrates with such GDS vendors as TravelCLICK and InnTopia, and can also be linked directly to such web services as Booking.com and Expedia. There are more than 130 built-in reports to track all kinds of information about your property, giving you greater insight into what’s happening and creating forecasts. All reports can be exported as PDF files.
Users find roomMaster to be reliable, stable, and easy to use in a wide variety of properties regardless of where they’re located in the world. In fact, quite a few users called the system self-explanatory, which means it has nice low learning curve, which is especially important for customers who have to significant amounts of seasonal training of staff. Instead of worrying about and fixing IT issues, many customers have noted that they’re able to focus more on managing their property. Several users also appreciate how roomMaster keeps up with ever-changing technology to stay relevant to its users in the hospitality industry. Many users appreciate how affordable the pricing is relative to other solutions that provide similar capabilities. Users report successfully using a variety of add-ons, including iQAnywhere, iQKeyLocks, iQPOS, iQCRM, and others, which means the company plays well with others, which is important in this respect. Users also report that customer and technical support are fantastic, providing the solutions when problems arise. Other users note that Premier Edition is worth the investment, especially with the SQL report writer that allows you to create whatever custom reports you need. In fact, several users noted that if you run into trouble, put a post on their forum and you’ll often get a response within 24 hours, often from the President of the company, who also happens to be the chief programmer! This creates a small-time family feel with relationships built on trust. An affordable service contract helps as well.
The only drawback to roomMaster has to do with technical support – not in terms of its effectiveness, but in terms of its availability depending on what time zone you’re in. The company is based on the East Coast, and doesn’t offer 24/7 support.
Companies who use roomMaster for their hotel management software needs are extremely pleased with everything about it, even though support is sometimes not available at the moment needed.