The PeopleMatter LMS software solution is called LEARN, and is just one of four modules in this cloud-based workforce and talent management application, with the other three being HIRE, SCHEDULE, and PERFORM (being released in August 2015). The suite of applications were specifically designed to meet the needs of service-industry companies such as restaurants and hospitality providers. The specific challenge it addresses is managing large workforces across multiple locations.

With its various customers, PeopleMatter is used in more than 42,000 customer locations. Whether its streamlining the hiring process, improving the accuracy of employee scheduling or, in the case of the LMS solution, providing consist training for all employees, PeopleMatter can handle it. It increases efficiency by automating many processes and consolidating them into a central place. In addition, its data analytics and reporting capabilities provide actionable insights that lead to improvements in overall productivity. Using the LEARN module, companies have the opportunity to create a wide variety of training courses, distribute specific content to the employees that need it, and then track learners’ progress and measure learning outcomes. The company also maintains a bank of its own training courses tailored to specific service-industry verticals. Whether your company is a single-location proprietorship or a franchise with hundreds of locations, PeopleMatter can scale to where you need it to be.

Pros

Users who are in very small HR departments note that the onboarding process offered through PeopleMatter for new employees is a real time-saver. Users seem to find it very easy to navigate and use. Users tend to mention the logistical benefits PeopleMatter offers in terms of efficiently handling hiring and onboarding paperwork, but very few talked specifically about the LMS module, which could mean they are satisfied with it and didn’t mention it, or it could mean they simply aren’t using that module.

Cons

A major drawback in this software, given that it was specifically designed for operations with multiple locations, is the fact that it assumes all such locations of a company are the same. But as one user with multiple locations noted, things can vary from location to location, such as store hours and so forth. If you wanted to customize the application process by location to reflect such differences, you’re out of luck with this software. Obviously, those problems apply more to the hiring and scheduling aspects of the software. Other users noted that great flexibility in setting permissions for different categories of users would be useful. Although it may seem trivial, a number of users mentioned that the software’s “mascot,” for lack of a better word, seems a bit juvenile. When you have to look at it every single day all day long at your job and you don’t like it, then it’s not so trivial.

PeopleMatter as an LMS solution remains something of a mystery because most users are only talking about the hiring and scheduling modules of the software. It can still be said, however, that no one is actively complaining about the LMS module. Whether or not no news is good news, however, remains to be seen.