Ashcom Technologies has been in the maintenance and facilities management business since 1985. Its entry in the computerized maintenance management system (CMMS) software solution market is called MaintiMizer. It is designed to handle maintenance management with in a context that includes compliance, quality, and safety.
It is available as either an on-premise solution or a cloud-based SaaS. There are six different modules that can each be opened in dashboard mode for easy access to the most critical information when needed. MaintiMizer BlackBox is an installed version geared towards smaller companies but with all the capabilities needed for tracking inventory, managing work orders, dealing with vendors, time tracking, and preventive maintenance. The pure SaaS can be utilized with Mobile MaintiMizer for users to update information in real-time from wherever they are with a mobile device.
Users seem to most appreciate how much more efficiently they operate using the system. Several noted that creating, tracking, and closing purchase orders is very efficient. Most do seem to find it easy to use as well as navigate through. A number of users have noted how pleased they are with customer service from MaintiMizer. Several users also noted that being able to search on any field is good, as is the ease with which custom reports can be created. Many are satisfied with the various forms included while others appreciate being able to customize their own.
Some users to have wish lists of features they’d like to see, including being able to select multiple items in more areas, more detailed closing options, being able to change a piece of equipment’s name without first deleting it (mentioned several times), being able to remove a user without the deletion of all their work orders (mentioned several times), and too many steps and clicks in completing some tasks. Not everyone agrees that the system is as user-friendly as it could be, such as needing to be very precise when searching to get the data you’re looking for. Some noted that preventive maintenance scheduling needs improvement, as does the ability to make mass changes without going through each record. Others note that the equipment section would benefit by being expanded and more customizable, as would vehicle maintenance. Some users note that while you think you might not use some features, and therefore skip entering some of your data during initial setup and implementation, you’re shooting yourself in the foot, because you’ll inevitably want to use those features and will have to go through a new process to make it happen.
MaintiMizer meets the needs of its users in operating more efficiently, but there is a good deal of work to be done to make it more user-friendly and enhance many of its features. Users need to be able to change, edit, or delete information related to equipment and users without it being so difficult to do so, or losing related information. It appears many of its task processes need further streamlining as well.