In the competitive medical software market, Advanced MD offers a solution combining both electronic health records (EHR) and practice management (PM) that covers the gamut, including documentation, scheduling, ePrescribing, financial reporting, revenue management, and more. This web-based cloud computing solution offers top speed, robust security, and plenty of support, all without needing to install or maintain software.

AdvancedMD offers automatic updates that keep pace with such regulatory needs as Meaningful Use and ICD-10 so that you don’t have to even worry about it. Access to patient data is nearly instantaneous through its EHR module with single sign-on from anywhere and any device with an Internet connection and web browser. Mobile access allows for scheduling, notation, and history access even when you’re on the move, including capturing charges for greater accuracy in billing. With AdvancedMD, your staff can check in patients in less than 60 seconds, import patient data from nearly any other system imaginable, and customize scheduling to fit the unique workflows of your practice. The reporting module is called AdvancedInsight and allows you to benchmark your practice’s and your physicians’ performance in financial terms. Running reports is quick and easy with the system’s drag-and-drop tools. Billing can also be configured to provide the best fit to your practice. The system’s Claim Inspector help your staff scrub claims to achieve first-pass acceptance rates of 95% or better. You can also choose to partner with AdvancedMD’s Medical Billing Services to have the entire process managed by its claims specialists while still maintaining plenty of oversight. Pricing is based on a monthly subscription model with no contract required, and support is included for both Windows and iOS devices.

Pros

Here are some of the positive things users have to say about AdvancedMD:

• Many users highlighted how pleased they were with the ability to customize the system to their facility.
• The system allows for surprisingly rapid payments, even from secondary sources.
• Users are impressed with the increases in collections and reductions in claim denials they have achieved with the system, all of which results in greater staff productivity, lower overhead and better profitability.
• In general users find the system quite friendly to use.
• The support offered seems to please most users, who describe it as friendly and helpful.

Cons

Here are some of the drawbacks to AdvancedMD that users have noted:

• Some users experience substantial delays before being able to use the product due to slow processing and securing of EDI agreements. For some users, this meant having to repeat training once they were able to fully use the system.
• A few users were dissatisfied with the inability to access the system through such web browsers as Chrome and Safari, and were left wondering when those options would become available. Other users note that being limited to Internet Explorer is frustrating because it’s not the best browser out there.
• At least one user noted that you have to keep changing the “place of service code” when billing if you have multiple facilities, which is a big time-waster.
• In spite of a 99% up-time guarantee, some users experience more down-time than they feel is acceptable.

While most users seem fairly satisfied with AdvancedMD, those users who have had problems seem to have big problems that pull the system’s overall ratings down to low levels. And when users have big problems with the system, customer support seems to plummet in quality