Cloud solutions in the medical software market are quickly becoming the norm, and CareCloud Central is no exception. Its solution offers everything you might expect from a robust cloud-based solution, including low cost of ownership and ease of use. It covers scheduling, billing, reporting, and claims processing, with both ERM and PM functions.

The system’s innovation is the customizable dashboard that gives users quick access, often with a single click, to the tools they use the most. This helps a practice achieve greater workflow efficiency by streamlining access to what’s needed when it’s needed. The billing module makes use of both robust data mining and powerful rules management functions to help a practice boost its first-pass acceptance rates on claims. This cloud-based solution can serve any specialty and practices of all sizes, including those with multiple NPIs and corporate entities. If you’re frustrated with the old-school on-premise solutions that involve purchasing and maintaining installed software, you’ll probably appreciate the clean, straightforward, modern user interface of CareCloud Central, which can run on both Windows and OS systems.

Pros

Here’s what users like the most about CareCloud Central:

• Many users describe the system as intuitive and easy to use, that it’s easy to learn, easy to navigate, and so on.
• Most users seem to keep finding more and more features that help them make their workdays easier and more efficient.
• Several users highlighted the filtering options available in the system, such as being able to save reports with certain filters and then run them again just by changing the DOS.
• Other users noted that the various tools that help a practice’s employees communicate are great.
• Several users noted that reporting functions are incredibly flexible, but you do have to spend time experimenting with different filters and such, but it’s worth it to get the information you need.
• A number of users noted how much they appreciate the 24/7 support.
• Other users note that CareCloud Central is responsive to clients needs and is constantly working on requested features and enhancements.

Cons

Here are some of the negative comments users have made about CareCloud Central:

• Some users have complained about occasional slowness to the system.
• Other users have expressed dissatisfaction with how financials are recorded.
• Charting is not tailored to specialties, which means that piece of the system doesn’t work at all for some practices when they were led to believe it would work for them.
• Several users noted they wanted the ability to color-code patients depending on different criteria (patient type, what they’re having done, etc.).
• A number of users noted that their templates need work and aren’t flexible enough.

CareCloud Central is a medical software system that received horrible reviews from users in 2014, but has made huge strides in 2015, meaning it’s moving in the right direction. In fact, the improvements have been so drastic that the system’s overall marks are quite good relative to competitors. If the company stays on this path of continual improvement, it could be become the system of choice for many practices.