In the medical software market, it’s all too easy for practices to end up using one solution for electronic health records (EHR) and a different solution for billing and possibly even a third solution for practice management. From its beginning, WRS Health (formerly Waiting Room Solutions) had as its goal providing everything a practice needs in one convenient platform.

That’s why this system includes EHR, medical billing, order management, patient scheduling, image management, e-prescribing, secure faxing, disease management and other essential functionalities. The system can be adjusted to cover more than 30 specialties, each with its own workflows, features, and codes (CTP and ICD). The company’s CEO is himself a practicing physician, so you can be sure the workflows make sense from a doctor’s perspective. Pricing for this web-based solution is a monthly subscription fee set according to the number of providers in the organization. The fees also cover upgrades and support. WRS Health has received several certifications, including as an InfoGard Certified 2014 Meaningful Use Complete EHR, which means the system meets all necessary standards, including NIST and ONC-ACB, allowing providers to access ONC-HIT stimulus incentive payments through Medicare and Medicaid.

Pros

Here are some of the positive things users have to say about WRS Health:

• Users tend to describe the system as very user-friendly and easy to use.
• Several highlighted how easy new patient registration is, and especially so if the patients can log into the system themselves and fill out their medical history.
• Billing has been described by several users as a “breeze,” needing just a few clicks to send everything off to the clearinghouse.
• Glitches have been encountered by a number of users, but all of them have noted that support services have been able to quickly resolve them.
• Several users have noted that the company is very responsive in terms of adding requested features and functionalities.
• Other users appreciate how customizable it is, the various alerts that can be arranged, and how meaningful use functionality is built in.
• A number of users highlighted how well the notes functionality works in terms of flowing through an appointment and inputting information.

Cons

Here are some of the drawbacks users highlight regarding WRS Health:

• For those without dedicated billing staff, the billing functionality can be difficult to learn and use.
• A few users wished they could send bulk emails out from the EMR.
• Other users have noted that more interfacing with national labs needs to be available.
• One user noted that navigating prior lab work feels very clumsy.
• A few users noted that the reporting functions aren’t serving their needs well, requiring them to still manually count to get summaries of different kinds of appointments. Others note that they can get what they want out of reports, but it takes too much time.
• Others note that looking up claim history is tedious.

Overall, users of WRS Health are very satisfied with its robust functionality, ease of use, and constant improvements. Drawbacks are few and will probably be corrected.