Many non-profit organizations operate on limited budgets with skeleton staff and rely heavily on volunteers. MemberClicks, an affordable and user-friendly non-profit software platform, is geared to the scale, needs and budgets of small non-profits. Generally praised for its back-end rather than front-end features, MemberClicks is recommended for small- to medium-size non-profit organizations that are more concerned with managing donors and memberships than attracting new members with an appealing homepage.

First and foremost, MemberClicks offers an effective way to manage membership databases, deal with membership dues and renewals, and manage accounts. MemberClicks also offers its subscribers a range of options to help manage registration for events and activities and to build community and promote membership engagement. Since MemberClicks front-end features and web design are not the most up-to-date or appealing (e.g., no Flash capabilities), the software may not work for all non-profits, especially those seeking to attract younger, tech-savvy users, but it does come at an affordable price point (subscriptions start as low as $221 monthly). With over 1400 clients in North America and Europe, MemberClicks also has a proven track record of assisting small-staff agencies and a solid reputation among its target community.

• Usability. Users generally praise MemberClicks for being an accessible platform that is relatively intuitive, even for users with limited experience working with organizational software. However, there are small complaints (e.g., the forms feature has been cited as difficult to use and update). Also, MemberClicks’ searchable help feature can be difficult to use, since members need to know MemberClicks’ specific terminology to easily find answers to problems they wish to troubleshoot.

• Maintainability. MemberClicks offers database tune-ups and website overhauls; subscribers also have the option of putting MemberClicks on staff (starting at $240 per month for four hours of maintenance).

• Performance. Testimonies about MemberClicks suggest that site glitches and downtime are limited and performance is generally consistent and satisfying.

• Integration Ease. While the company has been working to improve integration (e.g., with social media platforms), in the past, MemberClicks has rated poorly in terms integration ease.

• Functionality. Its main function is providing affordable backend support (e.g., assisting with the management of membership databases).

• Support. MemberClicks comes with built-in support (e.g., new subscribers receive a guided implementation from a dedicated account manager). The company also provides unlimited support following implementation through their active user community, phone help line (staffed Monday through Thursday from 9:00 am to 8:00 pm EST and Friday from 9:00 am to 6:00 pm EST) and via email.

Pros

Here’s what users love about MemberClicks:

• Given the software’s built-in support and range of features, MemberClicks is an affordable option for small-scale organizations.
• Another great feature of MemberClicks is that it offers encryption for sensitive data, including PCI compliance for credit cards, firewall protection, SSL protection and password protection. In a world where a growing number of people are concerned about protecting their personal data, being able to guarantee the safety of one’s donor information is critical and can have a huge impact on the bottom line during fundraising campaigns.
• The company offers a free demo.

Cons

Despite its many attractive features, MemberClicks does have a few limitations:

• MemberClicks is entirely web based, which can pose limitations.
• Some front-end features look dated; despite recent updates, the platform’s simplicity continues to be critiqued by some users for looking more Web 1.0 than Web 2.0
• Not ideal for creating and managing forms.