Professional Services Software: Mavenlink
Posted by Professional Services Software: Mavenlink
Mavenlink is all about making sure companies have the functionality needed to manage projects, plan the use of resources, collaborate effectively, and manage the financial aspects of the work as well. Geared specifically towards companies providing professional services, it’s especially good for team collaboration and can greatly improve efficiency and profitability in your company’s daily operations. Mavenlink keeps teams organized and informed about a project’s progress.
It can be used to store and share files among team members, and the files can also be tagged to link to specific tasks. Going further than some solutions, Mavenlink includes support for time and expense tracking, resource management, reports, planning and data analytics. Its straightforward design relies on a single navigation bar that links to all the key areas in the system. Snapshot views through dashboards keeps everyone updated on the latest activities for each project. Mavenlink also touts the system’s ability to integrate with a variety of applications such as Microsoft, Salesforce, Google, Zendesk, JIRA and others. Its Google Chrome plugin allows for the assignment of tasks based on emails, and its integration with QuickBooks synchs with time and projects to facilitate invoicing and job costing. Typical professional services companies using Mavenlink include educational companies, management consultants, engineering, IT services, public relations, architecture, marketing, and advertising firms.
Pros
The following is a sampling of the positive things users have to say about Mavenlink:
- They tend to find it both easy and intuitive to use.
- Customer and technical support has been called both responsive and effective in answering questions and troubleshooting problems.
- The collaboration and communication that it facilitates among everyone working on a project seems to be the most appreciated basic functionality of the system.
- Many users have noted how useful the integrations with various business systems are, and especially the integration with Salesforce.
- Other users highlight how it offers a good location for a client and consultants to interact with each other about a project.
- A number of users also greatly appreciate the way time worked links to the required tasks.
Cons
Mavenlink users have noted the following drawbacks to the software:
- Some users have noted that when there are a lot lines/rows on a page, the system can become surprisingly slow, which may be a mix of both client-side and server processing.
- A few users felt the functionality of the system would be enhanced if users could live chat with each other rather than messaging back and forth, while others have noted that email notifications about people’s statuses would be useful.
- Some users note that the time tracker should be a little more flexible in terms of making changes if you forget to turn it off for a short break.
- A few users noted that employees or clients new to Mavenlink might find some its more advanced features daunting and challenging to learn how to use.
- Some also noted that exporting reports, such as for billing purposes, is cumbersome.
Mavenlink provides not only the core functionality users need, but goes the extra mile by integrating with other business software, and there are no significant drawbacks.
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