Customer Management & CRM
Totango.comTotango is built on the idea that customer success is all about understanding, measuring, and delivering business value to customers. To do this, Totango’s platform is focused on identifying and monitoring “leading indicators” that help SaaS companies predict at-risk customers and proactively drive positive customer experiences.
Business Intelligence & Analytics
DatadogUnlike traditional monitoring products, Datadog focuses on presenting an integrated view of the tools and services used by IT teams across development and operations, and delivering the right insights to the relevant team members. In addition to its out-of-the-box capabilities, Datadog is built to aggregate data from other applications, cloud providers and specialized management tools, covering the full lifecycle from code change to deployment to monitoring alert with a consistent data model and experience from end-to-end.
Easy InsightEasy Insight is a fully featured business intelligence application that allows you to economically achieve the ability to gain an insightful overview of total business operations. With this overview, businesses can hone in and analyze data to find key information specific to their different business units-discovering how they can improve marketing campaigns, achieve better sales conversion rates, and drive better development processes. Running in the cloud, Easy Insight is securely accessible anytime – anywhere, using popular mobile and commercial devices.
GooddataPowered By GoodData is the GoodData business intelligence analytics product. It enables you to create custom branded and custom colored dashboards, provides cross.customer benchmarking and allows you to create ad hoc, custom reports. The BI software lets you connect to any data source using the pre-built connectors and APIs. With the GoodData’s warehousing service your data is kept highly secure and is fully recoverable.
InferInfer helps to align sales and marketing teams by focusing joint efforts on the leads that are most likely to convert. Both teams can use Infer’s lead ranking system to see which leads are top priority and which score badly. Infer’s lead scoring model is based on numerous external signals, along with internal data, which is constantly being updated. Signals include employee count, job openings, web presence, social presence, technology vendors, patents, trademarks and more.
KlipFolioKlipfolio is a platform for creating and sharing real-time business dashboards with data-driven, performance-oriented teams. The key to Klipfolio’s success is the ability for users to create custom visualizations from data mashups using Klipfolio’s intuitive visualization environment. For example, users can create a chart that integrates data pulled from Google Analytics, Salesforce, and SQL databases to generate truly unique business insights.
Logic MonitorLogicMonitor is an SaaS performance monitoring platform developed for modern IT infrastructure. This fully-automated solution fits into existing IT environments with little-required configuration. The collector is installed and devices are added in through network scan, bulk add or orchestration. The Collector then automatically recognizes the devices in your infrastructure to quickly collect performance metrics.
Collaboration & Productivity
CloudAppCloudApp lets you quickly and easily share anything, anywhere. You can share images, videos, music, documents, code snippets and markdown files straight from PhotoShop, Sketch and many other apps. Features include the ability to take a screenshot and get a link to share instantly, the ability to record your screen and upload it as a shareable GIF, and options to create webcam videos. Other features are unlimited drops, password protection, theme customization, drop expiration, custom domains and annotations.
Customer Service & Support
BigPanda.ioBigPanda is a software system to automatically consolidate IT alerts and reduce overload by up to 99 percent. With BigPanda it’s possible to decrease the time to detection, insight and recovery, centralize your IT alerts, deployments, metrics, runbooks and communications while utilizing the simplicity of BigPanda, which intelligently gathers all IT alerts into high-level incidents. Insights are gathered quickly while other features of BigPanda include the ability to build customer monitoring views, smart ticketing and on-call options, and reporting and analytics.
AirbrakeCurrently providing error tracking for more than 50,000 applications, Airbrake gives developers what they need to build stronger, better software thanks to the provision of detailed error reports in various applications. In just three minutes you can discover potential bugs, alleviating the need to suffer through traditional reports. Airbrake offers the capability to fix errors in a matter of seconds, and you can tailor it based on recurring exceptions or filter it by parameters, users or environment variables. Thanks to the intelligent grouping and duplicate detection, you’re not wasting your time with massive amounts of emails or unimportant errors. Airbrake provides an easy-to-understand view of which deploys are creating errors, lets you see errors over time, and delve deeply into recurring issues. It also features GitHub integration so you can go directly to the problematic source code and fix bugs effortlessly.
LogicMonitorLogicMonitor is an SaaS performance monitoring platform developed for modern IT infrastructure. This fully-automated solution fits into existing IT environments with little-required configuration. The collector is installed and devices are added in through network scan, bulk add or orchestration. The Collector then automatically recognizes the devices in your infrastructure to quickly collect performance metrics.
PagerDutyPagerDuty is an incident management system for IT monitoring, delivering alerting, on-call scheduling, policies for escalation and tracking of incidents to maximize uptime. PagerDuty offers solutions for all kinds of teams, including DevOps teams, transition to DevOps and enterprise teams. PagerDuty provides the resources to sort through data from monitoring systems, uncover issues, and handle critical issues efficiently.
IT & Operations Management
NimbleScheduleWith NimbleSchedule, you can manage scheduling, time tracking and communication from anywhere. You can eliminate spreadsheets and outdated paper-based schedules with NimbleSchedule, featuring the ability to quickly view, manage and approve time off, overtime and shift-swap requests in real time from a computer or a mobile device. You can also set your account with just one or multiple locations and departments, and enjoy the easy at-a-glance dashboard views. Self-service features include open shift rosters, dropped shift replacements and shift swapping.
Advantages of Setster include simplicity and ease-of-usSetster is online appointment software allowing users to manage their calendar remotely and be instantly alerted of any changes as they occur. Customers can book appointments and pay for services through your website
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